TERMS AND CONDITIONS
These Terms and Conditions were recently updated on 6th Feb 2025 and apply to sales to consumers. You should print a copy of these terms and conditions for future reference.
Please tick the checkbox in the shopping basket to accept these terms and conditions. Please understand that if you don’t accept these terms and conditions, you will not be able to order Products from our Website.
In these terms and conditions, the words “we”, “us”, “our” and similar expressions refer to Dovecote Poultry / Mr Mays marinated Chicken.
OUR WEBSITE
Our website is only intended for use by people residing in the United Kingdom of Great Britain but excluding Northern Ireland (“Serviced Countries”). Unfortunately, we cannot accept orders from individuals outside of these Services Countries at this time, or from certain postcodes in the Scottish Highlands and Islands.
YOUR STATUS
By placing an order through our site, you warrant that you are legally capable to do so and that you are at least 18 years old. you are a resident in one of the Serviced Countries; and you are accessing our website from that country.
PURCHASING
Use of our website and purchases made on this Website are governed by these terms and conditions. Following placing an order via the website, you will receive a receipt from us acknowledging that we have received your order subject to our cancellation rights set out below, acceptance of your order and completion of the sale between us will take place once we have dispatched the Products to you.
PRODUCTS AND LABELS
The images of our Products on our Website are for illustrative purposes only. The Products you receive may differ slightly from those as displayed on our website as food by its nature may vary in colour, shape and size. You are responsible for inspecting the product upon delivery and storing under the correct refrigeration, it is your responsibility to unpack your box and place into the refrigerator as soon as possible. You are also responsible for the cooking of our chicken. We accept no liability for any loss, damage or injury arising because of incorrect temperatures, storage or the cooking of our chicken products.
Our Labels include details of all allergens which may be contained within our Products. However, it is your responsibility for checking our packaging and Website to ensure that a product does not contain a relevant allergen to you. Our Products include ingredients from third party suppliers who are responsible for labelling their ingredients correctly. Whilst we undertake rigorous checks prior to using all third-party suppliers, in circumstances where a third party issues a product recall for whatever reason, we accept no liability for any loss, damage or injury caused by an ingredient recall or incorrect labelling. It is clearly stated on our boneless product labels that although we endeavour to remove any bones some small bones may remain therefore it is your responsibility to check for bones prior to cooking and serving our products.
CONSUMER RIGHTS
You may cancel an order. If you wish to cancel your order prior to receiving it, please contact us via the various methods detailed on our website prior to its dispatch. Your order cannot be cancelled via our website and cannot be cancelled once we have despatched it.
As our Chill box contain fresh and perishable food, you are not entitled to the regular rights of consumers to return goods within 14 days after you receive them simply because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly.
DELIVERY
Txt messages or emails from our courier are an indication but not a guarantee of delivery at the stated time. We reserve the right to deliver your box at any point on the day of delivery set out in the txt messages or emails for mainland UK territories.
We will endeavour to deliver your order on the delivery day; however, we are unable to guarantee that your Chill box will be delivered on the delivery day due to factors outside of our control (such Traffic conditions or severe adverse weather conditions)
Delivery will be completed when our courier delivers the Chill box to the address you gave us. If no one is available at your address to take delivery, our courier company, will follow the delivery instructions provided by you. If no leave safe instructions are specified, the order will be left in an area that the authorised courier company considers safe.
The leave safe location specified by you shall be within the area of the delivery address and shall be accessible to the courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.
We, or the courier may try to contact you on the telephone so that delivery can take place. The delivery driver will use the telephone number associated with your account, which may also be printed on the delivery label.
Our obligation to deliver the box shall be fulfilled once the courier delivers the box at the safe spot specified by you or the box is considered safe by the courier.
If the handover of the chill box is not possible and no leave safe is available, we may also deliver the box to a nearby household or business. A household or business shall be regarded ‘nearby’ if the recipient resides in the same building as the original addressee. In addition, the box may also be delivered to a recipient residing in proximate walking distance to the delivery address (e.g.building on the opposite side of the street, next-door building). All nearby households and businesses are subsequently referred to as “neighbours”.
If neither a personal handover nor a delivery to a neighbour is possible, you will be in default of acceptance, and we will not attempt any further delivery. You are obliged to bear all expenses related to any default of acceptance.
We reserve the right to change your delivery date with prior notice. If we have left your chill box in your safe place, or another place deemed safe by our courier, and they are stolen or damaged, we do not accept liability but may offer you a refund or other compensation at our complete discretion.
RISK AND TITLE
Once the delivery is completed, according to the preceding paragraph (i.e. signed for by a customer, left in a safe spot as specified by the customer or considered safe by authorised courier company, or delivered to a neighbour if no leave safe is provided or available) the risk of any damage or loss of the chill box will be with the customer. We shall not be held liable for any damage, defect or loss which may occur thereafter.
You are fully responsible for any damages or losses due to any problems regarding the safe spot specified by you. We are not obliged to review the safe spot as to its general suitability.
Refusal of the chill box does not negate the charge for the Services. We will not be liable for any losses sustained by the customer relating to a refusal of delivery by our courier company.
PRICE AND PAYMENT
The price of the Products and delivery charges will be as quoted on our website when your Order is created except for in cases of obvious error.
In all Service Countries Product prices include VAT where applicable.
Product prices and delivery charges are liable to change at any time, but the changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Payment for all Products and delivery must be by credit or debit card. We accept payment with Visa and Mastercard. We do not have access to view your credit or debit card details.
REFUNDS POLICY
If you are unhappy with your purchase with good reason such as the chill box was missing products or was damaged or the chill box did not arrive, we will offer a refund if it can be shown that the order you were charged for was not supplied as it should have been.
WARRANTY
We warrant that any Chicken purchased from us through our website will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. It is possible for some temperature variations in fresh products in certain conditions so any purchaser should be aware of this and act accordingly by refrigerating or freezing the products as soon as they receive the delivery, fresh products should be refrigerated straight away, and you will be required to demonstrate this should there be any issue.
OUR LIABILITY
Nothing in this agreement excludes or limits our liability for:
Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
Defective products under the Consumer Protection Act 1987; or
Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force of nature Event”). A Force Nature Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of railways, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government; and
Pandemics or epidemics.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions (including the Privacy Policy) from time to time without prior notice to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements.